Fotemo

Privacy Policy

Last updated: 11 October 2026 · Version 2026-10-11

In short: Fotemo helps event business owners collect guest details, create styled event photos, manage orders and run event workflows. Depending on how an event is configured, we may store guest name and phone, original photos, styled photos, order and payment references, and support information. Photos are sent to an AI image service to create styled images. We do not sell personal information.

  1. What we collect

    • Business owner account details such as name, email and account information.
    • When a business owner accepts our Terms, Fotemo records the version, time, IP address and browser.
    • Guest name and phone number when a guest chooses to enter them.
    • Guest photos uploaded for an event, including original photos and styled AI photos created from them.
    • Order details and payment references connected with business owner purchases or event orders.
    • Support tickets and related messages submitted by business owners.
    • Anonymous or pseudonymous analytics information through Google Analytics 4 and cookies, such as page, event and usage information. The tracking code is designed to avoid sending guest phone numbers and to scrub phone numbers and email addresses from captured error messages.

  2. Demo requests

    If you ask for a demo, we collect your name, business name, phone number, email, city and message so we can contact you about Fotemo. We keep this only as long as needed to respond and follow up, and you can ask us to delete it by writing to hello@myfotemo.com.

  3. Where information is stored

    Guest and event data is stored in Fotemo's application data storage. Business owner state is stored in business owner data files, while image files are stored separately in the application's media storage. Orders, guest records, AI usage information and support tickets are stored as part of the relevant application state. The backup system can include application data and, for full backups, media files.

  4. How we use information

    • To provide event photo, AI styling, order and business management features.
    • To identify a returning guest where the event flow uses guest details.
    • To process payments and payment references for business owner purchases.
    • To provide support, security, troubleshooting and service administration.
    • To understand product usage and improve the service through analytics.

  5. Who can process or see it

    Information may be processed by the event business owner running the event, our AI image provider, Google Analytics, and our hosting provider. Access depends on the feature: business owners can access information available in their Studio account; guest access is controlled by the event's guest flow and session mechanisms. Support tickets are restricted to the business owner's authenticated Studio access. Business owners can see the name and phone number guests enter for orders at their events and may use them only to fulfil those orders. Guest phone numbers are not verified.

  6. AI image processing

    When a guest requests an AI style, the guest's image data is sent to OpenAI for processing so that the requested styled image can be created. Photos may be processed on servers outside India. The resulting styled image is then stored by Fotemo as part of the event workflow. Photos you upload are stored by Fotemo as part of the event. Fotemo does not intend to use guest photos to train general-purpose AI models. Handling of submitted images is also subject to the AI provider's terms and data practices.

  7. What we do not do

    We do not sell personal information. We use information for providing, securing, supporting and improving the service, subject to the purposes described in this policy.

  8. Retention

    We aim to delete event data, including photos, within 12 months after the event. We aim to complete deletion requests within 30 days. Backup copies may remain for a limited period before removal.

  9. Security and disclosure

    We use reasonable technical and organisational measures to protect information, but no online service can guarantee absolute security. Information may be disclosed when required by law, to protect rights and security, or to resolve a dispute.

  10. Children

    Guests under 18 should use Fotemo only with the consent of a parent or legal guardian. We do not knowingly track children as a separate audience.

  11. Your rights under India's DPDP Act 2023

    Subject to applicable law, you may request access to your personal data, correction of inaccurate data, erasure where applicable, withdrawal of consent, and grievance redressal. To exercise a right or raise a privacy concern, email hello@myfotemo.com.

  12. Cookies and analytics

    Fotemo uses cookies or similar browser storage associated with analytics and site operation. Google Analytics 4 is used for usage measurement. You can decline or limit cookies through your browser's privacy or cookie settings. Blocking analytics cookies or scripts may affect some measurement features but should not prevent the core event workflow from operating where those features are otherwise available.

  13. Policy changes

    We may update this policy when the service, law or data practices change. The updated version will be posted on this page with a new “Last updated” date. Where a change requires notice or consent, we will provide that notice through an appropriate service or communication channel.

  14. Contact

    For privacy requests or questions, email hello@myfotemo.com.